At acecostumes, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we are here to help. Please review our refund and return policy below to understand your options and how to proceed.

1. Returns

We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Please note:

  • Items that are damaged, worn, or altered will not be accepted for return.
  • Proof of purchase (order number or receipt) is required for all returns.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note:

  • Shipping costs are non-refundable.
  • If you received a defective or incorrect item, we will cover the return shipping costs and provide a full refund or replacement.

3. Exchanges

If you need to exchange an item for a different size or style, please contact us at [email protected] within 30 days of receiving your order. We will guide you through the exchange process and cover the shipping costs for the replacement item.

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. We will provide you with a return authorization and instructions on where to send your package.
  3. Ship the item(s) back to us using a trackable shipping service. We recommend keeping the tracking number for your records.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a full refund.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalized items.
  • Items marked as “final sale” or “non-returnable” at the time of purchase.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time for the refund to be processed.
  • If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

8. Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to reach out to us at:

Thank you for shopping with acecostumes! We appreciate your trust in us and are committed to providing you with the best possible shopping experience.